Refund & Reprint Policy
Last updated: 9 October 2026
Everything we print is made to order with your details, so it can’t be resold. Here is exactly what happens if you need to cancel or something goes wrong.
Cancelling an order
- Before printing starts: cancel free of charge. If you paid, you get a full refund.
- After printing has started: the order can’t be cancelled, because the material and print are already used.
If we made a mistake
If your order has a printing defect or doesn’t match the artwork or proof you approved — wrong size, wrong paper, smudged or misprinted — tell us within 7 days of collecting or receiving it, with a photo. We will reprint it free, or refund you if you prefer.
What isn’t covered
- Mistakes in the text, numbers or design you supplied or approved in a proof.
- Low-quality images you supplied after we warned you about them.
- Small colour, cutting or quantity variations that are normal in printing (see our Terms).
How refunds are paid
Online payments are refunded to the same card, UPI or bank account through Razorpay, usually within 5–7 working days. Payments made at the store or on delivery are refunded in cash or by UPI. The delivery charge is refunded only if the whole order is refunded because of our mistake.
How to ask
Contact us on +91 99186 06796 or WhatsApp with your order number, or visit our store at Shop No. 2, First Floor, Virat Market, Hahnemann Chauraha Rd, Virat Khand-1, Gomti Nagar, Lucknow, Uttar Pradesh 226010.